Q: How do I claim the Pre-login Event rewards?
A: All players that log-in to Honkai Impact 3 within one month of the game's release will be able to claim the Pre-login Event rewards, including 300 crystals, Jixuanyuan Aqua (T), Jixuanyuan Aqua (M), Jixuanyuan Aqua (B), the Vermillion Edge katana,an additional 300 crystals and the SEA Pre-login emblem.
*The Pre-login Event rewards can be claimed via in-game mail. Rewards will become invalid after the server is open for one month.
*Players on the SEA server who log-in after 04:00 Dec 1st, 2017GMT+8will no longer be able to collect the Pre-login Event rewards.
Q: How do I check a Friend-invite Code?
A: 1. Tap on the "Friends" button on the left side of the main screen and tap on the "Invite" button.
2. Captains Lv.20 and above can view and copy their own invite code and share it to new captains that are below Lv.10 (not including Lv.10). Captains that invite new captains and grow together can receive invite rewards!
3. New captains below Lv.10 (not including Lv.10) can enter invite codes from senior captains and also receive invite rewards. Of course, you must complete the corresponding targets.
4. You may check invite reward details in the invite menu.
5. Invite codes work across both iOS and Android.
Q: How come I am unable to install/run Honkai Impact 3?
A: Possible causes:
1) The installer package may have been damaged during the download, please try redownloading and installing the package again.
2) There is not enough storage space on your device, please ensure that there is 2GB of free space to install the game.
3) The device's specs are too low, please check whether or not your device meets the minimum device requirements listed below.
Q: What are the recommended settings for Honkai Impact 3?
A: Minimum requirements: iPhone 5 or above, iPad 4 or above, and iOS 7.0 or above. For Android, we recommend Android version 4.4 or above, with at least 2GB of available storage space on your device.
Q: How to link a Guest account to Facebook?
A: 1. After logging in with the guest account, tap your name on the upper left of the main menu to view your player info and then tap on the "Account" tab on the right.
2. Tap on Link Facebook Account and enter your Facebook account information to immediately link the account to Facebook.
*Please note: you may not link your guest account by directly logging into Facebook in the game's initial login menu upon entering the game.
Q: How can I logout and change accounts?
A: 1. After logging into your Facebook account, open the player info screen by tapping your name on the upper left of the main menu and tap the account tab.
2. Tap on ""Logout"" to immediately logout of your account and return to the game's login menu.
*Please note: captains logged in via a web-browser will need to logout out of their Facebook account via the web-browser in order to switch accounts.
Q: Network is unstable and I am unable to play.
A: This may be caused fluctuations in your network environment, we advise captains to play the game in a strong network environment. If you encounter issues, we recommend trying different networks. If you are using 4G, try switching to a WiFi network and vice versa. If possible, players can try changing between different network carriers or try waiting and then entering the game a little later.
Q: How do I contact the miHoYo team?
A: If you encounter any issues in the game, you may provide feedback via the following channels:
1. The ""Feedback"" button on the bottom left of the game's main menu.
2. Official customer support mail:honkai3rd_asia@mihoyo.com